Enumeration SupportCodeEnum

from enum yeying.api.support.SupportCodeEnum

Enumeration Members

SUPPORT_CODE_CSR: 1

Customer Service Representative, 通过电话、电子邮件、在线聊天等方式与客户进行沟通，并解决客户的问题和需求

from enum value: SUPPORT_CODE_CSR = 1;

SUPPORT_CODE_FAQ: 0

Frequently Asked Questions, 通常包含了最常见的问题以及相应的解答，帮助客户快速找到答案

from enum value: SUPPORT_CODE_FAQ = 0;

SUPPORT_CODE_IVR: 2

Interactive Voice Response, 使用预先录制的语音和语音识别技术，引导客户通过按键选择或语音输入，实现自助查询、转接、留言等功能，提高客户体验

from enum value: SUPPORT_CODE_IVR = 2;